Mistletoe Design FAQs:

Frequently Asked Questions

For full information on our trading and website terms visit our Trading terms page. You will confirm your agreement to these during checkout.

Please note that these FAQs apply only to Direct Sales from Mistletoe Design. Answers for partner sites (Amazon, AllPosters, Spreadshirt, Cafepress etc) will vary according to the site - and should be checked on the partner site.

 

Why are some products ordered through other sites?

The Mistletoe Design site brings togther mistletoe-themed products from several different online stores. Only a few of these are sold direct by Mistletoe Design - mainly cards and postcards. All other products are sold through partner sites such as Amazon, AllPosters, Spreadshirt, Cafepress etc.

 

Shipping and Delivery for direct sales (partner sites will differ)

How much is postage/shipping?
Our prices include UK post and packing based on Royal Mail First Class rates.
Please contact us before ordering if you need delivery outside the UK.

Order values over £10.00 are discounted by 10% to reflect savings in shipping costs.

Special delivery arrangements
If you require urgent or special delivery please contact us before ordering.

Ordering online - direct sales (partner sites will differ)

How do I order online?
You can order online by credit or debit card. Just click on the 'Add to Basket' button next to each item - this will take you to our shopping basket page where you can amend quantities, and then go forward to checkout, or back to continue shopping. There is no obligation until you have completed checkout.

Do you take debit and credit cards?
We use Paypal to handle card payments. You will be directed to Paypal when you complete checkout. After payment you will receive a confirmation email from us detailing your order, plus a separate email from Paypal confirming your card payment.

Do I need a Paypal account?
No, you do not need to have a Paypal account; just have your credit or debit card details handy - you can use them without opening an account.

If you do have a Paypal account you will be directed to that from the checkout site.
If you have any difficulty please contact us.

Overseas orders - direct sales (partner sites will differ)

I am outside the UK - how can I order?
Overseas buyers must contact us with their requirements. We will calculate the extra shipping costs, check this is acceptable to you and then send a tailored Paypal invoice.

Overseas orders placed without contacting us will be cancelled and refunded.

Large orders - direct sales (partner sites will differ)

Do you offer discounts for large orders?
Orders over £10.00 in value are discounted by 10%
The discount will be made automatically during checkout.

What about very large trade orders?
Contact us for details.

Can you deliver to multiple delivery addresses?
Orders to multiple addresses may incur additional costs - contact us with your requirement and we will let you know costs.

Other queries

How do I contact you?
Email mistletoedesign@gmail.com quoting your order number if you have one.