These are the general terms of trade for the English Mistletoe Shop (whose main website is here: http://englishmistletoeshop.co.uk).
These are included here in the Mistletoe Matters website because there is an ordering facility for EMS Grow-Kits within the Mistletoe Matters website. Note that this Mistletoe Matters ordering facility uses a different checkout system to the main EMS site.
We ask that all customers familiarise themselves with the following terms and conditions of online sales prior to placing any order with us.
Order acceptance notice
We must have full delivery details (including postcode and a telephone number) for your order to be processed
Your order will only be processed if all payment details are entered
An email will be sent to you acknowledging your order. You will be issued with an order number which you should quote in any communication with the English Mistletoe Shop
All deliveries are subject to availability.
We will endeavour to advise you as soon as possible if we may not be able to supply your order.
Overseas (outside UK) orders
Overseas buyers must contact us to determine shipping costs before placing an order (our prices only include UK shipping).
Overseas orders placed without contacting us first (and waiting for a reply!) will be cancelled and refunded.
Because of plant import regulations we cannot send our Mistletoe Grow-Kits outside the European Union.
You can make your payment using our secure payment system, currently provided by Paypal.
Your card will be debited once we receive your order.
Payment may also be made by post and cheque – details are given on the FAQs page of the main shop site.
You will be charged the current price for buying the items from our website on the date your order is placed.
All prices are inclusive of normal Royal Mail delivery within the UK- and are based on cost plus Royal Mail First Class rates.
We reserve the right to change prices without notice if Royal Mail rates change or in the event of industrial action forcing a change of carrier.
Special Delivery (e.g. ‘Next Day’) can be arranged at additional charges – please email with your requirements.
Our prices include UK post and packing.
We cannot guarantee delivery on any particular day unless you make a special order – which will involve extra charge – please contact us before ordering if this is what you require.
Despatch and timing of delivery varies with the product ordered as outlined below:
Books, Cards and Grow-Kit Gift Cards are normally despatched within 48 hours of ordering, and are usually sent by Royal Mail First Class.
Grow-Kits are only despatched from early February to early April. The ordering system asks you to select a despatch period within this period to suit your requirements.
Most orders are sent by First Class Royal Mail so should be delivered in 2 to 3 working days, but we cannot guarantee any particular day (unless a special order by prior arrangement).
Please bear in mind that transit times increase closer to Christmas.
We offer a 10% discount on order values of £50.00 or more. You will need to enter the code “ems10discount” in the coupon box on the checkout page and then click ‘Apply Coupon’.
If there is a problem
If you are not completely satisfied with your order please email us at firstname.lastname@example.org quoting your order number (from your confirmation email). Office address: English Mistletoe Shop, c/o 46 Arrowsmith Drive, Stonehouse, Glos, GL10 2QR