English Mistletoe Shop Terms of Business
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These are the general terms of trade for the English Mistletoe Shop (whose main website is here: http://englishmistletoeshop.co.uk).
These are included here in the Mistletoe Matters website because there is an ordering facility for EMS Grow-Kits within the Mistletoe Matters website. Note that this Mistletoe Matters ordering facility uses a different checkout system to the main EMS site.
We ask that all customers familiarise themselves with the following terms and conditions of online sales prior to placing any order with us.
(NB General Mistletoe Matters consultancy work is covered by the trading terms of Jonathan Briggs Associates. JBA's terms of business are presented on a separate webpage.)
Order acceptance notice
We must have full delivery details (including postcode and a telephone number) for your order to be processed
Your order will only be processed if all payment details are entered
An email will be sent to you acknowledging your order. You will be issued with an order number which you should quote in any communication with the English Mistletoe Shop
All deliveries are subject to availability.
We will endeavour to advise you as soon as possible if we may not be able to supply your order.
Overseas (outside UK) orders
Overseas buyers must contact us to determine shipping costs before placing an order (our prices only include UK shipping).
Overseas orders placed without contacting us first (and waiting for a reply!) will be cancelled and refunded.
Because of plant import regulations we cannot send our Mistletoe Grow-Kits outside the European Union.
Privacy Policy
We
comply with privacy legislation within the UK and
wider EU and review our policy regularly to ensure
compliance with GDPR.
The personal data you
submit to us when ordering or enquiring will only be
used to communicate with you about your order or
enquiry and to fulfil your order.
The personal
data you enter on our main site (englishmistletoeshop.co.uk)
is managed by software provided by WordPress and
Woocommerce. Their Privacy Notice for visitors to
websites using their software is available here:
https://automattic.com/privacy-notice
The
personal data you enter on our other websites (growmistletoe.co.uk
and the
Mistletoe Matters Consultancy Growing advice page)
is collected for us by Mals Ecommerce. They only
supply this data to us and do not keep this data
longer than a month. Their Privacy policy is
available at
https://www.mals-e.com/privacy.php where the
relevant section ‘your customer data’ is located at
the end of the page.
We do not use
your data for marketing or promotional purposes, and
we do not pass your data on to third parties.
We
may use your data to comply with our legal
obligations such as audit and taxation but we will
not retain it longer than is legally necessary.
We do not collect payment information, this is
managed by our payment agents, who handle that
information for us in accordance with their Privacy
Policies. These agents (with links to their privacy
policies) are PayPal,
Amazon Pay and
SumUp.
We use Google Analytics to monitor
website activity. Google Analytics generates
statistical and other information about website
usage by means of cookies, which are stored on
users’ computers. The information collected by
Google Analytics about usage of our website is not
personally identifiable. The data are collected
anonymously, stored by Google and used by us to
create reports about website usage. We also manage
some email communication via Google and Gmail. Google’s privacy
policy is available at http://www.google.com/privacypolicy.html.
Our websites and some of our email communications
are hosted via Namesco, who do not collect, view or
share information about our customers. Their Privacy
Policy can be seen here:
https://www.names.co.uk/info/terms/privacy-policy
The relevant section is towards the end and headed
‘Personal data managed by our clients’
Payment
You can make your payment using our secure payment system, currently provided by Paypal.
Your card will be debited once we receive your order.
Payment may also be made by post and cheque – details are given on the FAQs page of the main shop site.
You will be charged the current price for buying the items from our website on the date your order is placed.
All prices are inclusive of normal Royal Mail delivery within the UK- and are based on cost plus Royal Mail First Class rates.
We reserve the right to change prices without notice if Royal Mail rates change or in the event of industrial action forcing a change of carrier.
Special Delivery (e.g. ‘Next Day’) can be arranged at additional charges – please email with your requirements.
Despatch
Our prices include UK post and packing.
We cannot guarantee delivery on any particular day unless you make a special order – which will involve extra charge – please contact us before ordering if this is what you require.
Despatch and timing of delivery varies with the product ordered as outlined below:
Books, Cards and Grow-Kit Gift Cards are normally despatched within 48 hours of ordering, and are usually sent by Royal Mail First Class.
Grow-Kits are only despatched from early February to early April. The ordering system asks you to select a despatch period within this period to suit your requirements.
Delivery
Most orders are sent by First Class Royal Mail so should be delivered in 2 to 3 working days, but we cannot guarantee any particular day (unless a special order by prior arrangement).
Please bear in mind that transit times increase closer to Christmas.
Discounts
We offer a 10% discount on order values of £50.00 or more. You will need to enter the code “ems10discount” in the coupon box on the checkout page and then click ‘Apply Coupon’.
If there is a problem
If you are not completely satisfied with your order please email us at englishmistletoeshop@mistletoe.org.uk quoting your order number (from your confirmation email). Office address: English Mistletoe Shop, c/o 46 Arrowsmith Drive, Stonehouse, Glos, GL10 2QR